My order hasn’t arrived yet
If after 10 working days of receiving your dispatch email, your order hasn’t arrived – then please contact me. (Working days are Mon-Fri, excluding weekends and bank holidays).
How long will it take for my order to be shipped?
Your order should be shipped within 3 days. Dependant on the number of orders I have/time of year etc, it may take a little longer. If, after 5 days, you haven’t received a dispatch email then please don’t hesitate to contact me – if I haven’t emailed you sooner!
How much is postage?
Postage is charged at a flat rate of £2, no matter how much or how little you buy. Postage cost covers both the price of the actual postage and the price of the packaging as I prefer not to charge this on top of the price of the items.
What postage service do you use?
I use Royal Mail to ship all of my orders.
How long will it take for my order to arrive?
Royal Mail estimates that 1st Class post should be delivered within 1-2 days. During busier times, this can, however, take a little longer. Should your order not be with you within 10 days of receiving your dispatch email, please contact me.
What software do you use to create your digital artwork?
I use ProCreate on my iPad, using an apple pencil to draw my digital pieces. After my brother let me try out using ProCreate on his iPad, my husband decided to go ahead and purchase one for me, so I could draw and doodle whenever and wherever! My eldest daughter also likes drawing on my iPad too.
What type of printing do you do?
I mainly enjoy block printing, but I have a keen and growing interest in screen printing too.
Are you taking on any commissions?
I’m not currently taking on commissions as I feel my confidence needs to grow a bit first. I’m also concentrating on my shop more first before considering commissions.
Where else can I find you around the web?
I’ve been experimenting with YouTube recently, you can find my “Katherine’s Craft Life” channel here.