Katherine L Hughes

Returns Policy

Returns/Refund Policy
If your order is incorrect: Although it’s a very rare occurrence, these things can happen sometimes! Please contact me within 28days of the dispatch date. When contacting me, you will have to provide me with your order number and a photograph of the item that you received. The correct item will then be sent out to you, for no additional cost – on my next posting date.
If your order arrives damaged:
I will happily send out a replacement. Please contact me within 28days of the dispatch date. When contacting me, you will have to provide me with your order number and a photograph of the damaged item. A new item will then be sent out to you, for no additional cost – on my next posting date. If I am unable to send our a replacement, if the item is out of stock for example, then I will offer you to choose another item of the same value – or a refund if you prefer.

Please note
These are the only conditions for any of my items to be returned or replaced. Please make sure you have read and fully understood all of the information provided on the listing and this page, before purchasing.
If you have more specific questions about any items before purchasing, then please contact me and I will help where I can. 
Any items that have been sent as a gift in your order or “freebies” will not be replaced should they arrive damaged. This is because “gifts” or “freebies” included in an order are likely to be items that will not be restocked and are not accounted for. All returns must be discussed via email prior to being returned to me. Should I receive a returned item/order without being contacted first, it may mean you will not be refunded or have a replacement sent back to you.

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